Donors

Do I need to have set up Online Banking in order to use Open Banking/Wonderful?

Yes, you will need to have registered for Online Banking with your bank if you've not already done so.

Written by Michael Paul
Updated this week

Why does my direct donation not show in the ‘total raised on wonderful.org’ amount on the charity’s page?

The difference between a direct donation and a fundraising page donation.

Written by Michael Paul
Updated over a week ago

What if I don't have access to a smartphone?

If you don't have access to a smartphone with mobile banking apps you can approve your donation via online banking on a desktop computer.

Written by Michael Paul
Updated over a week ago

Do I get a receipt for my payment?

Yes, and the secure payment is usually visible instantly on your mobile/online banking app.

Written by Michael Paul
Updated over a week ago

Can payments be refunded?

Money is passed directly from a donor’s account to a charity’s account, meaning Wonderful does not have access to the funds.

Written by Michael Paul
Updated over a week ago

Who do I contact if there is an issue with my donation payment?

Let's get you the help you need...

Written by Michael Paul
Updated over a week ago

What kind of payments are supported?

Wonderful supports secure one-off payments via Open Banking.

Written by Michael Paul
Updated over a week ago

How secure are Wonderful donations?

Every donation payment is made directly to the charity and authorised by the donor's existing Online or Mobile Banking service.

Written by Elliot Green
Updated over a week ago

Is Open Banking free for donors?

Absolutely!

Written by Michael Paul
Updated this week

Which banks can I make a donation from?

All major UK banks are supported when making donations

Written by Elliot Green
Updated over a week ago

Making a donation

Wonderful donations are quick, secure and direct.

Written by Elliot Green
Updated over a week ago

Why do we not accept card payments?

Written by Michael Paul
Updated over a week ago