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Donors
13 articles in this collection
Written by
Elliot Green
and
Michael Paul
Do I need to have set up Online Banking in order to use Open Banking/Wonderful?
Yes, you will need to have registered for Online Banking with your bank if you've not already done so.
Written by
Michael Paul
Updated over a week ago
Why does my direct donation not show in the ‘total raised on wonderful.org’ amount on the charity’s page?
The difference between a direct donation and a fundraising page donation.
Written by
Michael Paul
Updated over a week ago
What if I don't have access to a smartphone?
If you don't have access to a smartphone with mobile banking apps you can approve your donation via online banking on a desktop computer.
Written by
Michael Paul
Updated over a week ago
Do I get a receipt for my payment?
Yes, and the secure payment is usually visible instantly on your mobile/online banking app.
Written by
Michael Paul
Updated over a week ago
Can payments be refunded?
Money is passed directly from a donor’s account to a charity’s account, meaning Wonderful does not have access to the funds.
Written by
Michael Paul
Updated over a week ago
Who do I contact if there is an issue with my donation payment?
Let's get you the help you need...
Written by
Michael Paul
Updated over a week ago
What kind of payments are supported?
Wonderful supports secure one-off payments via Open Banking.
Written by
Michael Paul
Updated over a week ago
How secure are Wonderful donations?
Every donation payment is made directly to the charity and authorised by the donor's existing Online or Mobile Banking service.
Written by
Elliot Green
Updated over a week ago
Is Open Banking free for donors?
Absolutely!
Written by
Michael Paul
Updated over a week ago
Which banks are compatible for donors to make donations through Wonderful?
All major UK banks are supported.
Written by
Elliot Green
Updated over a week ago
Are recurring payments supported?
Not yet, but watch this space...
Written by
Michael Paul
Updated over a week ago
Making a donation
Wonderful donations are quick, secure and direct.
Written by
Elliot Green
Updated over a week ago
Why do we not accept card payments?
Written by
Michael Paul
Updated over a week ago